See and edit memory
Review what Atlas remembers about you and remove individual entries that are wrong or no longer useful.
How Atlas handles your data
Your health data is yours.
This is where it is stored, which companies process it, when someone at Atlas may see it, how the patient network works, how we might make money, and what happens when you leave.
Facts last reviewed July 15, 2026
The short version
Five answers before you decide whether to trust us.
- Stored in
- Google Cloud in the United States, encrypted at rest and in transit.
- AI processors
- Anthropic Claude and Google Gemini, through Google Vertex AI.
- Human access
- Limited Atlas team members may review conversations for safety, bugs, and quality.
- Patient network
- Off unless you opt in. Shared results exclude your identity and raw words.
- Account deletion
- Your account closes when you ask; permanent erasure follows a 7-day grace period.
Where your data goes
Who processes it—and why.
Atlas does not run entirely on your phone. It uses a small set of infrastructure, AI, authentication, file-reading, and messaging providers to deliver the product.
- 01
Google Cloud
Atlas’s homeOur servers, database, private file storage, background jobs, and operational logs run on Google Cloud. Conversation history and the records Atlas builds for you live here.
What it receives: Messages, health records, account data, uploads, original voice notes, and service logs.
- 02
Anthropic Claude + Google Gemini
The AI that reads and respondsA conversation may be handled by Anthropic’s Claude or Google’s Gemini through Vertex AI. Atlas can vary the model to balance answer quality, reliability, and cost.
What it receives: The conversation and relevant personal context needed to answer you. Anthropic does not use Atlas API data to train its models.
- 03
Linq + Twilio
Message deliveryLinq carries Atlas conversations over iMessage. Twilio verifies phone numbers and provides RCS/SMS fallback when iMessage is unavailable.
What it receives: Your phone number, message content, and delivery metadata required to move messages.
- 04
Firebase + Google Document AI
Sign-in and file readingFirebase verifies your identity when you sign in. Document AI can read text from a lab result, PDF, or photo so Atlas can understand an upload.
What it receives: Authentication details, or the specific document you ask Atlas to read.
An important distinction
We automatically strip identifying details before data goes to analytics or debugging tools. We do not strip the personal context from a message before it goes to the AI that must answer you—that context is often why the answer is useful.
Human access
Can someone at Atlas read my conversations?
Yes—sometimes.
A limited number of people on the Atlas team may review real conversations to investigate a safety issue, fix a bug, or understand why an answer was not good enough. Production access is controlled and audited. We do not pretend that a health product can improve without occasionally looking closely at what failed.
We keep your messages, the records Atlas creates, uploaded files, and original voice notes while your account is active. Voice notes are transcribed, but the original audio is also retained today. Keeping the record is what lets Atlas remember months of context—and it is also why the deletion controls matter.
Your controls
You can inspect it, change it, take it, or delete it.
These are product controls, not promises that exist only in a policy. They live in Atlas settings and the conversation itself.
Take your data with you
Export a portable copy of your health history instead of leaving it locked inside Atlas.
Turn network contribution on or off
Your private tracker keeps working either way. Leaving the network removes your contributions from its source data.
Pause the conversation
Snooze check-ins in Atlas or reply STOP on your phone to stop messages immediately.
What “delete my account” means
A scheduled hard delete, with seven days to change your mind.
Day 0
Your account closes.
Atlas stops responding and schedules the wipe. You can still sign in during the grace period to cancel the request.
Day 7
Your account is permanently erased.
Messages, transcripts, original voice notes, uploads, memories, symptom records, analytics identity, login account, and the rest of your Atlas record are deleted across our systems.
Narrow exceptions: records we are legally required to retain, and anonymous aggregates that had already been combined so they no longer point back to you.
The patient network
Your words stay private. Patterns can help other patients.
Network contribution is off unless you opt in, and leaving later removes your contributed source rows. Your own private tracker keeps working either way.
Never shared with other patients
- Your name or phone number
- The actual words of your conversations
- Your private memory or personal timeline
- Anything at all if you have not opted in
What an opted-in network can learn
Structured, no-names-attached patterns such as how often an intervention appears alongside a symptom, or how outcomes differ across a group. The query counts people; it does not expose their words or identities.
1 personPrivate. Never published as a pattern.
3+ peopleA simpler total may appear.
5+ peopleA combined or more specific pattern may appear.
The business model
How does Atlas make money?
Today
Atlas is an early research preview. We do not run ads, and we are not making money by selling identifiable patient data.
What may come later
We have not chosen a final model. Possibilities include charging unusually heavy users to cover compute, care or research partnerships, and consented research or recruitment built from aggregate patient knowledge.
The line we will not cross
We will not sell identifiable health data to advertisers, employers, or insurers. Any future research use that depends on your contribution must give you a clear choice. If patient contributions create value, patients should share in that value.
Plain language and legal language
This page is meant to be understood. The policy is meant to govern.
If these pages ever appear to disagree, tell us. The formal Privacy Policy is the legal source of truth; this page is our obligation to explain the same facts like a person rather than a contract.
Decide with the facts in front of you.
If Atlas’s approach earns your trust, start a conversation. If it does not, email us and tell us what answer is missing.